In New York a patron with low
vision sued McDonald's and Burger King for not providing a large print menu.
The law requires that
restaurants provide effective communication by giving auxiliary aids and
related services to patrons with low vision. Auxiliary aids include qualified
readers, sound devices and large print. The patron must request an effective
communication method and the restaurant can decide which method to give. So the
restaurant can read the menu and bill. Alternatively, staff can play a sound
recording of the menu and bill.
Lastly, the staff can give a large print menu and bill. If one of these methods is
offered then the patron cannot file a lawsuit.
Effective communication cases
depend on witness testimony. So the patron should have a witness and record the
communication exchange. In court restaurant staff will always say they offered
an effective communication method.
The fast food patron won the
lawsuit on appeal.
No comments:
Post a Comment